ºÚÁϺ£½Ç91Èë¿Ú

Use this article to find the locations, available actions, and contents captured in the various logs for ºÚÁϺ£½Ç91Èë¿Ú services across operating systems.

Windows

Active Directory Integration

• AD Import Location: C:\Windows\temp\ºÚÁϺ£½Ç91Èë¿Ú_AD_Integration.log
• AD Sync Location:
  • Note: Log names & locations vary depending on the version of AD Sync in use.
    • Version 4.3.1 and older: C:\Program Files\ºÚÁϺ£½Ç91Èë¿Ú\AD Sync\adsync.log
    • Version 4.3.2 and newer: C:\Program Files\ºÚÁϺ£½Ç91Èë¿Ú\AD Integration\ºÚÁϺ£½Ç91Èë¿Ú AD Sync\ºÚÁϺ£½Ç91Èë¿Ú_AD_Sync.log
• To enable DEBUG, see Enable Debug Logging for the Active Directory Integration.

Device Agent

The device Agent log includes details on all agent-driven, device-wide actions (user management, device connection maintenance with the ºÚÁϺ£½Ç91Èë¿Ú service, command execution, Agent upgrades, and policy deployment, for example).

• Location: C:\Windows\Temp\jcagent.log
• To enable DEBUG, see Set the Log Level to Debug.

Password Manager & Browser Extension

Retrieve user-centric logs for the ºÚÁϺ£½Ç91Èë¿Ú Password Manager service and application:

• Location: %appdata%\ºÚÁϺ£½Ç91Èë¿Ú Password Manager\data\daemon\log\

For the browser extension:

1. In the top-right corner, click the three dots (More) menu, then click Settings.
   
2. Click the Logs tab, then click Download Logs.
   

Remote Assist

Retrieve user-centric, per-day session logs for the ºÚÁϺ£½Ç91Èë¿Ú Remote Assist service and client:

• Location: C:\Windows\system32\config\systemprofile\AppData\Roaming\ºÚÁϺ£½Ç91Èë¿Ú-Remote-Assist\logs\{{YYYY-MM-DD}}.log

Windows MDM

Retrieve MDM application install logs:

• Location: C:\Windows\System32\config\systemprofile\AppData\Local\mdm

macOS

Device Agent

The device Agent log includes detail on all agent-driven, device-wide actions (user management, device connection maintenance with the ºÚÁϺ£½Ç91Èë¿Ú service, command execution, Agent upgrades, and non-MDM-driven policy deployment, for example.)

• Location: /var/log/jcagent.log
  • Both pre- and post-installation logs are located within the /var/log/ directory. These files are especially useful when troubleshooting installation problems when attempting to script a silent installation from a third-party management service.
• To enable DEBUG, see Set the Log Level to Debug.

ºÚÁϺ£½Ç91Èë¿Ú Go

ºÚÁϺ£½Ç91Èë¿Ú Go is located in the unified system logs on macOS. To surface these, use the macOS command line to filter. For example:

ºÚÁϺ£½Ç91Èë¿Ú Menu Bar App

Most frequently referenced for user password confirmations and updates.

• Location: ~/Library/Logs/ºÚÁϺ£½Ç91Èë¿Ú/com.jumpcloud.jcagent-tray {{YYYY-MM-DD}}--##-##...log

Filter out the application launch entries to more easily surface password events:

Password Manager

Retrieve user-centric logs for the ºÚÁϺ£½Ç91Èë¿Ú Password Manager service and application:

• Location: ~/Library/Logs/ºÚÁϺ£½Ç91Èë¿Ú Password Manager/logs-live.log

For the browser extension:

1. In the top-right corner, click the three dots (More) menu, then click Settings.
   
2. Click the Logs tab, then click Download Logs.
   

Patch Management

The jc_notifications.log file contains telemetry and logic driving the Nudge application notifications and is helpful for troubleshooting.

• Location: /private/var/log/jc_notifications.log

To retrieve a list of available and deferred updates for the current device (deferred updates are hidden from the Software Update preference pane):

To display what Nudge sees as an available update:

Remote Assist

Retrieve user-centric, per-day session logs for the ºÚÁϺ£½Ç91Èë¿Ú Remote Assist service and client:

• Session logs Location: ~/Library/Logs/ºÚÁϺ£½Ç91Èë¿Ú Remote Assist/
  • Note: root sessions are recorded in /var/root/Library/Logs/ºÚÁϺ£½Ç91Èë¿Ú Remote Assist/

User Agent

The user session agent includes detail for device trust keychain deployment and approved application list.

• Location: ~/Library/Logs/ºÚÁϺ£½Ç91Èë¿Ú/jc-user-agent.log

Enabling debug will expose successful and unsuccessful application list updates:

Linux

Device Agent

The device Agent log includes details on all agent-driven, device-wide actions (user management, device connection maintenance with the ºÚÁϺ£½Ç91Èë¿Ú service, command execution, Agent upgrades, and policy deployment, for example).

• Location: /var/log/jcagent.log

To enable debug/trace:

To restart the Agent (required) after adjusting the log verbosity:

Password Manager

Retrieve user-centric logs for the ºÚÁϺ£½Ç91Èë¿Ú Password Manager service and application:

• Location: ~/.config/ºÚÁϺ£½Ç91Èë¿Ú Password Manager/data/daemon/log/

Remote Assist

Retrieve user-centric, per-day session logs for the ºÚÁϺ£½Ç91Èë¿Ú Remote Assist service and client:

• Location: ~/.config/ºÚÁϺ£½Ç91Èë¿Ú-Remote-Assist/logs/jc-assist_{{YYYY-MM-DD}}.log