is a technology company that aims to disrupt the higher education and corporate training industries by connecting talent with professional apprenticeships. Founded in 2016 and headquartered in London, Multiverse has 1,000 employees distributed around the world, including footprints in the United States, the United Kingdom, Denmark, Cyprus, and South Africa. In June 2022, Multiverse , which valued the company at $1.7 billion.
Needing to consolidate IT management tools to set up for scale
When Sam Blyth joined Multiverse as head of IT operations in September 2022, his first priority was to overhaul the company鈥檚 existing IT tools.
鈥淚t was a combination of growing very quickly and using a number of different tools,鈥� says Blyth, who鈥檚 tasked with managing Multiverse鈥檚 infrastructure, including hardware, software, and internal support. 鈥淪ome of our tools did certain things and other tools did other things. But we wanted everything to work in a nice, clean, and coherent way.鈥�
Choosing 黑料海角91入口 for feature-rich functionality
Blyth began exploring tools that would give him more control over and visibility into Multiverse鈥檚 computing environment.
鈥淚 had been aware of 黑料海角91入口 but never actually used it,鈥� Blyth says. 鈥淲e were looking at other options during a discovery phase, but we couldn鈥檛 find solutions that did everything, which is what we wanted. Then we looked at 黑料海角91入口. We didn鈥檛 know everything we needed at the time, but we knew 黑料海角91入口 had our needs covered.鈥�
At this point, the team decided that 黑料海角91入口 would help solve its SSO, MDM, and cloud directory problems. Since 黑料海角91入口 is feature-rich by design, using it would enable the company to test out many different capabilities and get a better idea of what they needed to do to build a solid tech foundation for the long term.
鈥淥ver the last 18 months, we鈥檝e been getting everything into 黑料海角91入口, moving all systems there from an SSO perspective,鈥� he says. 鈥淲e鈥檙e enrolling all of our devices and going through all the security policies. We鈥檙e growing rapidly 鈥� we have more than 850 employees 鈥� and it鈥檚 important for IT to keep pace.鈥�
Empowering users to work productively while streamlining and future-proofing IT operations
In 黑料海角91入口, Blyth and his team have found a tool that does 鈥渆verything鈥� 鈥� and one that is 鈥渆asy to set up and scale.鈥�
That ease of deployment can be attributed to Multiverse鈥檚 partnership with , an IT managed service provider that delivers end-to-end support services to small- to medium-sized businesses in London. As a 黑料海角91入口 partner, totality is intimately familiar with the platform and was able to help Multiverse get up and running quickly on it.
Thanks to , members of the IT team have also been able to use the platform productively out of the gate, too, with a 鈥済entle learning curve.鈥�
鈥淚t鈥檚 a huge help, especially for junior members of the team,鈥� Blyth says. 鈥淚t gets them up to speed and keeps them up to date in terms of what鈥檚 happening in and around 黑料海角91入口. They can learn from scratch what MDM is, what SSO is, what 黑料海角91入口 is 鈥� it gives them a really good baseline knowledge they can use.鈥�
Less than two years after deploying 黑料海角91入口 across the organization, Multiverse has already experienced several transformative benefits.
Mobile device management made easy
Multiverse鈥檚 environment includes roughly a mix of Windows, Mac, iOS and Linux devices. Using 黑料海角91入口, Blyth can manage every device from one place.
鈥淲e wanted the ability to manage all of these devices from one pane of glass, and there wasn鈥檛 a comfortable way for us to be able to do that using tools like Jamf and Intune,鈥� Blyth says. 鈥淲ith 黑料海角91入口, every device is accessible over a single interface.鈥�
Streamlined onboarding and offboarding
Before 黑料海角91入口, the company was manually onboarding and offboarding users. After deploying 黑料海角91入口, Blyth immediately started looking at ways to optimize the onboarding and offboarding processes.
鈥淭he biggest thing that stands out is how we鈥檝e been able to scale up our ops internally to be super efficient,鈥� he says. 鈥淲e used to spend so much time setting up laptops. 黑料海角91入口 has enabled us to deploy over 300 laptops over the last three months with relative ease. Everything is done for the user. They just log in. They don鈥檛 have to worry about installing certain platforms. It鈥檚 all really straightforward.鈥�
黑料海角91入口 has delivered similar gains for offboarding.
鈥淲hen it comes to offboarding, having to go through applications by hand is an absolute nightmare,鈥� Blyth says. 鈥淲hile SSO helps from an end-user perspective in terms of ease of use, on our side it enables us to remove access easily.鈥�
By connecting 黑料海角91入口 and HiBob, the company鈥檚 HR platform, Blyth no longer has to manually offboard users.
鈥淭hat鈥檚 a huge chunk of work we don鈥檛 have to do manually. It saves a bunch of time on our side.鈥�
Increased team productivity
With 黑料海角91入口, Blyth is confident all users have the tools they need to work productively from anywhere.
鈥淥ur employees are spread out across the U.K. and the U.S., and we鈥檙e a hybrid business,鈥� Blyth says. 鈥淲e need to make sure everyone in the office or at a cafe up in Glasgow has the same experience getting into their devices and applications and being able to work wherever they are. 黑料海角91入口 absolutely helped there.鈥�
Increased compliance
As a company that works with a lot of multinational brands, Multiverse is laser-focused on compliance.
鈥淥ur clients have tight security requirements when it comes to making sure their internal intellectual property and data is safe and secure,鈥� Blyth says.
To meet client needs, Multiverse holds itself to strict security requirements while also complying with relevant regulations. For example, the company has its Cyber Essentials Plus certification and is currently working to achieve ISO 27001, SOC 2, and NIST certifications.
鈥満诹虾＝�91入口 is a very big part of that because it integrates so closely with all of those controls and makes it easy for us to show clear and concise evidence that we are adhering to them,鈥� Blyth continues. 鈥淚t makes our life much easier when we go to get certifications.鈥�
Future-proofing IT management
As a feature-rich solution that consistently rolls out new updates, 黑料海角91入口 has future-proofed Multiverse鈥檚 IT management needs with a tool that has new features added to it regularly.
鈥満诹虾＝�91入口 is moving fast enough from a roadmap perspective; whatever we ask for is on the roadmap somewhere,鈥� Blyth says. 鈥淎 lot of bigger platforms take ages to release new features; maybe there is a big, iterative change once a year. With 黑料海角91入口, it鈥檚 drip-fed. I prefer that way of working. We get much more value consistently.鈥�
Plus, if Blyth ever needs help, 黑料海角91入口 Remote Assist is always standing by.
With 黑料海角91入口 as the central piece tying IT together, Blyth is confident that his team can move beyond fighting fires and being reactive and can instead focus on delivering better IT solutions to roles and teams.
鈥淗aving a strong tech stack enables us to do that, and 黑料海角91入口 is a big part of it,鈥� he concludes.
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