is a programmatic media partner that builds bespoke programmatic advertising solutions designed to help marketers and agencies make the smartest decisions for every campaign. They are experts in programmatic trading backed by data science and advanced analytics. The company, which is headquartered in the United Kingdom and has 15 global offices across four continents, employs more than 1,200 people around the world.
Lacking a patch management solution
In September 2022, Apple released a patch for a that hackers were exploiting to execute malicious code and gain complete access to devices and data. The MiQ IT team 鈥� which manages 1,250 devices, 50% of which are Macs 鈥� learned this news at 9 p.m. local time and immediately began looking for a solution.
鈥淒ue to the severity of the exploit, it caught a lot of noise in the industry,鈥� says Chaithra U J, a senior systems engineer in IT operations who鈥檚 tasked with delivering IT services that meet business needs, ensuring their availability, and implementing new technologies to improve efficiency and productivity.
At the time, MiQ didn鈥檛 have any automated patching mechanisms in place.
鈥淲e wanted to implement something as quickly as we could,鈥� Chaithra continues. 鈥淎t that point, the only option was to ask 1,100 employees to take care of it manually and then keep track of who followed through and who didn鈥檛 until the issue was fully resolved.鈥�
Extending their relationship with 黑料海角91入口
MiQ had an existing relationship with 黑料海角91入口, the open directory platform that simplifies IT with unified device and identity management. The company had been using 黑料海角91入口 to centralize device management. As they began searching for a way to protect their Mac machines, they quickly realized 黑料海角91入口 also had a patch management solution.
At this point, the MiQ team reached out to Leo Zandi, team lead of EMEA expansion at 黑料海角91入口, on WhatsApp, inquiring about the patch management product. Even though Leo was on holiday, he responded 鈥渨ithin minutes,鈥� Chaithra says.
鈥淗e said that we didn鈥檛 have to worry about any extra costs 鈥� which was very generous of 黑料海角91入口,鈥� she continues. 鈥淏efore we knew it, technical engineers from 黑料海角91入口 hopped on a call to provide quick support and do a short demo. Within a day, we were able to launch the tool, which then notified every employee that they needed to click a button to apply the patch to their machines.鈥�
Expanding a long-term partnership
As a result of this experience, MiQ renewed its contract and expanded its relationship with 黑料海角91入口.
鈥淲hen it was time to renew, I shared this information with my CTO and explained how 黑料海角91入口 helped us solve this problem,鈥� Chaithra explains. 鈥淚 think the story was key in our decision-making to renew and also to become one of the first PlatformPlus customers. I know it was a small, two-day incident, but our experience with 黑料海角91入口 鈥� the level of engagement and trust that was shown 鈥� carried a lot of weight.鈥�
Since the company is consistently looking to reinvest in its tech stack to support sustainability and fuel growth, MiQ鈥檚 IT team was able to convince management to upgrade its subscription with ease.
A smooth user experience
Thanks to 黑料海角91入口, MiQ easily rolled out the patch to employees around the world who use Mac machines. 鈥淲e sent them a message to let them know that they were going to be getting a zero-day patch,鈥� Chaithra says. 鈥淚t was a very smooth process.鈥�
A lot of the MiQ team is client-facing and is often in the field giving presentations that require their laptops. While some employees immediately applied the patch, others who knew they were busy could opt to delay the patch until the next day or the following week.
鈥淚t gives users a lot of freedom,鈥� she explains. 鈥淓ach user received a branded pop-up message and was given the option to update now or update later; they recognized the message was coming from us and could be trusted. None of them had any issues, and none of them were bombarded with tons of notifications.鈥�
A future-proof patch management strategy
With 黑料海角91入口, MiQ has found a patch management solution that addresses their needs both today and in the future. 鈥淧atch management is an ongoing, high-priority task that deserves a clear, simple workflow,鈥� Chaithra explains. 鈥淭hanks to 黑料海角91入口, patch management is easier than ever.鈥�
The MiQ team has implemented regional groups and policies to future-proof patch management. Now, when new users are onboarded, MiQ adds devices to appropriate groups, and the patch policies automatically are applied.
鈥淲e鈥檝e automated patching and simplified compliance,鈥� Chaithra says. 鈥淧atching is often a tedious process, especially across heterogeneous IT environments with hybrid users. The 黑料海角91入口 Open Directory platform gives us centralized control and visibility across all Windows and Mac machines and enables us to achieve patch management success with minimal impact on users.鈥�
With 黑料海角91入口 powering even more critical processes, the IT team can accomplish more every day.
鈥満诹虾＝�91入口 helps us avoid a lot of manual effort and makes our lives easier,鈥� she says. 鈥淚n the event there are any issues, we鈥檙e automatically alerted, which makes it much easier to resolve problems in a timely manner.鈥�
A collaborative partnership
When MiQ first started using 黑料海角91入口 for patch management, the feature delivered a number of customization options for Windows machines. For example, the IT team could set up a time to force restart devices and automatically apply updates; maybe they鈥檇 apply a major update overnight and a minor update at some point in the future.
This same functionality wasn鈥檛 available on Macs 鈥� but not for long.
鈥淲e submitted a request to 黑料海角91入口; they responded and rolled out the same feature for Macs very quickly,鈥� Chaithra says.
With a partner as responsive and committed to their success as 黑料海角91入口, MiQ is confident they鈥檝e found a company they can continue growing alongside for years to come.
Learn more about 黑料海角91入口
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