- \n
- A 黑料海角91入口 administrator account<\/li>\n\n\n\n
- 黑料海角91入口 SSO Package or higher or SSO \u00e0 la carte option<\/li>\n\n\n\n
- A HelpScout Account Owner or Administrator account<\/li>\n\n\n\n
- Your HelpScout domain name<\/li>\n<\/ul>\n\n\n\n
Creating a new 黑料海角91入口 Application Integration<\/strong><\/h2>\n\n\n\n
- \n
- Log in to the 黑料海角91入口 Admin Portal<\/a>.<\/li>\n\n\n\n
- Go to\u00a0USER AUTHENTICATION\u00a0<\/strong>>\u00a0SSO<\/strong> Applications<\/strong>.<\/li>\n\n\n\n
- Click + Add New Application<\/strong>.<\/li>\n\n\n\n
- Type the name of the application in the Search <\/strong>field and select it.<\/li>\n\n\n\n
- Click Next<\/strong>.<\/li>\n\n\n\n
- In the Display Label<\/strong>, type your name for the application. Optionally, you can enter a Description<\/strong>, adjust the User Portal Image and choose to hide or Show in User Portal<\/strong>.<\/li>\n<\/ol>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\")
<\/p><\/div>Note:<\/strong> \nIf this is a Bookmark Application, enter your sign-in URL in the Bookmark URL<\/strong> field.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Optionally, expand Advanced Settings<\/strong> to specify a value for the SSO IdP URL<\/strong>. If no value is entered, it will default to https:\/\/sso.jumpcloud.com\/saml2\/<applicationname><\/kbd>.<\/li>\n<\/ol>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\")
<\/p><\/div>Warning:<\/strong> \nThe SSO IdP URL<\/strong> is not editable after the application is created. You will have to delete and recreate the connector if you need to edit this field at a later time.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Click Save Application<\/strong>.<\/li>\n\n\n\n
- If successful, click:\n
- \n
- Configure Application<\/strong> and go to the next section <\/li>\n\n\n\n
- Close<\/strong> to configure your new application at a later time <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
Configuring the SSO Integration<\/strong><\/h2>\n\n\n\n
To configure 黑料海角91入口<\/strong><\/h3>\n\n\n\n
- \n
- Create a new application<\/a> or select it from the Configured Application<\/strong>s list.<\/li>\n\n\n\n
- Select the SSO<\/strong> tab.<\/li>\n\n\n\n
- Replace any instances of YOURDOMAIN with your HelpScout domain name.<\/li>\n\n\n\n
- Add or change any attributes.<\/li>\n\n\n\n
- Click save<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Download the certificate<\/strong><\/h4>\n\n\n\n
- \n
- Find your application in the Configured Applications<\/strong> list and click anywhere in the row to reopen its configuration window.<\/li>\n\n\n\n
- Select the SSO <\/strong>tab and click IDP Certificate Valid > Download certificate<\/strong>.<\/li>\n<\/ol>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\")
<\/p><\/div>Tip:<\/strong> \nThe certificate.pem will download to your local Downloads<\/strong> folder.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
To configure HelpScout<\/strong><\/h3>\n\n\n\n
- \n
- Once you’ve logged in to Help Scout, head to Manage > Company > Authentication<\/a>.<\/strong><\/li>\n\n\n\n
- Ensure the following information matches:\n
- \n
- Post-back URL (Assertion Consumer Service URL)<\/strong> matches the 黑料海角91入口 ACS URL<\/strong><\/li>\n\n\n\n
- Audience URI (Service Provider Entity ID)<\/strong> matches the 黑料海角91入口 SP Entity ID<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Click Enable SAML<\/strong>.<\/li>\n\n\n\n
- Paste the 黑料海角91入口 IDP URL<\/strong> and upload certificate.pem<\/strong> downloaded in the previous section.<\/li>\n\n\n\n
- Toggle Force SAML Sign-in<\/strong> if you want users to only log in to Help Scout via SSO.<\/li>\n\n\n\n
- Click Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n
Authorizing User SSO Access<\/strong><\/h2>\n\n\n\n
Users are implicitly denied access to applications. After you connect an application to 黑料海角91入口, you need to authorize user access to that application. You can authorize user access from the Application Configuration<\/strong> panel or from the Groups Configuration<\/strong> panel. <\/p>\n\n\n\n
To authorize user access from the Application Configuration panel<\/strong><\/h3>\n\n\n\n
- \n
- Log in to the <\/a>黑料海角91入口 Admin Portal<\/a>.<\/li>\n\n\n\n
- Go to USER AUTHENTICATION > SSO<\/strong> Applications<\/strong>, then select the application to which you want to authorize user access.<\/li>\n\n\n\n
- Select the User Groups<\/strong> tab. If you need to create a new group of users, see Get Started: User Groups<\/a>.<\/li>\n\n\n\n
- Select the check box next to the group of users you want to give access.<\/li>\n\n\n\n
- Click save<\/strong>. <\/li>\n<\/ol>\n\n\n\n
To learn how to authorize user access from the Groups Configuration<\/strong> panel, see Authorize Users to an SSO Application<\/a>.<\/p>\n\n\n\n
Validating SSO user authentication workflow(s)<\/strong><\/h2>\n\n\n\n
IdP-initiated<\/strong> user workflow<\/strong><\/h3>\n\n\n\n
- \n
- Access the 黑料海角91入口 User Console<\/a><\/li>\n\n\n\n
- Go to\u00a0Applications<\/strong> and click an application tile to launch it<\/li>\n\n\n\n
- 黑料海角91入口 asserts the user’s identity to the SP and is authenticated without the user having to log in to the application<\/li>\n<\/ul>\n\n\n\n
SP-initiated<\/strong> user workflow<\/strong><\/h3>\n\n\n\n
- \n
- Go\u00a0to the SP application login – generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO<\/li>\n<\/ul>\n\n\n\n<\/p><\/div>Note:<\/strong> \n
This varies by SP.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- Login redirects the user to 黑料海角91入口 where the user enters their 黑料海角91入口 credentials<\/li>\n\n\n\n
- After the user is logged in successfully, they are redirected\u00a0back to the SP and automatically logged in<\/li>\n<\/ul>\n\n\n\n
Removing the SSO Integration<\/strong><\/h2>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\")
<\/p><\/div>Important:<\/strong> \nThese are steps for removing the integration in 黑料海角91入口. Consult your SP’s documentation for any additional steps needed to remove the integration in the SP. Failure to remove the integration successfully for both the SP and 黑料海角91入口 may result in users losing access to the application.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
To deactivate<\/strong><\/strong> the SSO Integration<\/strong><\/h3>\n\n\n\n
- Go to\u00a0Applications<\/strong> and click an application tile to launch it<\/li>\n\n\n\n
- Go to USER AUTHENTICATION > SSO<\/strong> Applications<\/strong>, then select the application to which you want to authorize user access.<\/li>\n\n\n\n
- Audience URI (Service Provider Entity ID)<\/strong> matches the 黑料海角91入口 SP Entity ID<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Ensure the following information matches:\n
- Select the SSO <\/strong>tab and click IDP Certificate Valid > Download certificate<\/strong>.<\/li>\n<\/ol>\n\n\n\n
- Select the SSO<\/strong> tab.<\/li>\n\n\n\n
- Close<\/strong> to configure your new application at a later time <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
- If successful, click:\n
- Click Save Application<\/strong>.<\/li>\n\n\n\n
- Go to\u00a0USER AUTHENTICATION\u00a0<\/strong>>\u00a0SSO<\/strong> Applications<\/strong>.<\/li>\n\n\n\n
- Log in to the 黑料海角91入口 Admin Portal<\/a>.<\/li>\n\n\n\n