{"id":91925,"date":"2023-06-26T11:43:00","date_gmt":"2023-06-26T15:43:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=91925"},"modified":"2024-02-01T09:00:05","modified_gmt":"2024-02-01T14:00:05","slug":"faq-purchase-in-the-admin-portal","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/faq-purchase-in-the-admin-portal","title":{"rendered":"FAQ: Purchase in the Admin Portal"},"content":{"rendered":"\n

Find answers to our most frequently asked questions about the self-checkout process in 黑料海角91入口.<\/p>\n\n\n\n

Can I purchase only the features I want?<\/a>
\n

Our packaging is built based on the most common use cases from our customers. You can pick one of the packages based on your use case or you can choose the \u00e0 la carte option to purchase the individual feature.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I test a feature before purchasing?<\/a>
\n

Anyone with a verified email address can try 黑料海角91入口 free for 30 days to test drive the full platform with all of its features. After 30 days, you have the option of converting or speaking to sales to extend your trial.<\/p>\n\n\n\n

Customers who signed up for a 黑料海角91入口 account prior to February 1, 2024 can still use 黑料海角91入口 for free with up to 10 users and 10 devices, with Premium Support (24×7) included for the first 10 days and Remote Assist free for unlimited devices.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

When will 黑料海角91入口 bill me?<\/a>
\n

Monthly accounts are billed on the 1st of each month. Annual accounts are billed on the 1st of the following month after purchase for the entire annual amount.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What is the high-water mark?<\/a>
\n

黑料海角91入口 bills on the high-water mark for the month. The high-water mark is the greatest total number of users or devices on the 黑料海角91入口 platform at any point in that month. Annual customers are billed for any overage on their contract at the discounted annual price at the start of each month. For example, if an account converts to an annual contract for 30 users, but has 34 current users, they will be charged additionally for the 4 users at the end of the month.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What forms of payment does 黑料海角91入口 accept?<\/a>
\n

We accept American Express, Discover, MasterCard, and Visa. We don\u2019t support ACH transfers in self-serve; please contact sales@jumpcloud.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Are suspended users still billable?<\/a>
\n

Yes. Suspended users are retained in the system during the time they are suspended and are billed as normal users.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I buy now?<\/a>
\n

To purchase now, you can self-service using the in-product checkout flow. Visit the pricing page in the Admin Portal<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I switch from a monthly plan to an annual plan?<\/a>
\n

You can, though not through self-serve. Please contact sales@jumpcloud.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What happens if I exceed my user commitment on an annual plan?<\/a>
\n

If you exceed your committed user count, you will be charged overage for the additional number of users at the rate of your annual package ($\/user).<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do I have to sign a contract?<\/a>
\n

You do not have to sign an additional contract after purchasing through self-serve.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I change my plan in the middle of a billing cycle?<\/a>
\n

You can, though not through self-serve. Please contact sales@jumpcloud.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I compare two or more plans?<\/a>
\n

Compare plans and packages using our Pricing Comparison Tool<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why do I have to enter a credit card?<\/a>
\n

Self-serve checkouts and any overages are automatically charged to the credit card on file for the account.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I update my payment information?<\/a>
\n

Update your payment information in the 黑料海角91入口 Admin Portal. Go to Account<\/strong> > Payment Info<\/strong>. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I build an \u00e0 la carte plan?<\/a>
\n

To purchase now, you can self-service using the in-product check out flow. Simply go to the Admin Portal pricing page<\/a> or click Pricing<\/strong> in the top menu if you are already in the Admin Portal, and select the products that best fit your needs. When you have selected the features you want, click Proceed To Checkout<\/strong>. We will also recommend plans that save you money based on your \u00e0 la carte selections.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I select add-on features?<\/a>
\n

From the Admin Portal Pricing page<\/a>, click Buy Now<\/strong> beneath one of the plan options. After filling in your subscription details in the checkout flow, you will be able to select additional features as add-ons, depending on your chosen plan.<\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Find answers to our most frequently asked questions about the self-checkout process in 黑料海角91入口.<\/p>\n","protected":false},"author":206,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","inline_featured_image":false,"footnotes":""},"support_category":[2922,2851],"support_tag":[],"coauthors":[2842],"acf":[],"yoast_head":"\nFAQ: Purchase in the Admin Portal - 黑料海角91入口<\/title>\n<meta name=\"description\" content=\"Discover answers to commonly asked questions regarding the self-service checkout process for admins in the Admin Portal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/faq-purchase-in-the-admin-portal\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: Purchase in the Admin Portal\" \/>\n<meta property=\"og:description\" content=\"Discover answers to commonly asked questions regarding the self-service checkout process for admins in the Admin Portal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/faq-purchase-in-the-admin-portal\" \/>\n<meta property=\"og:site_name\" content=\"黑料海角91入口\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-01T14:00:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/06\/select-add-ons-self-service-1024x659.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"pamkellman\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/faq-purchase-in-the-admin-portal\",\"url\":\"https:\/\/jumpcloud.com\/support\/faq-purchase-in-the-admin-portal\",\"name\":\"FAQ: Purchase in the Admin Portal - 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