{"id":76703,"date":"2023-05-10T16:57:08","date_gmt":"2023-05-10T20:57:08","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=76703"},"modified":"2023-06-05T13:11:37","modified_gmt":"2023-06-05T17:11:37","slug":"alternate-email-for-new-users","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/alternate-email-for-new-users","title":{"rendered":"Alternate Email for New Users"},"content":{"rendered":"\n
The Alternate email account can be used as a secondary email address, such as a non-company email account. This email address might be used during onboarding when users don\u2019t have access to their company email account yet.
<\/p>\n\n\n\n
There are two different types of new user emails, depending on whether you want to create users with or without passwords.\u00a0They are the Activation email and the Welcome email. These emails are sent when changing a user state to Active, which can be scheduled or done manually. Activating a user immediately gives that user access to all assigned resources and applicable policies in 黑料海角91入口. See\u00a0Manage User States<\/a> to learn more about scheduling or manually activating users.<\/p>\n\n\n\n Activation email<\/strong>\u00a0– sent to new users that have not set up their passwords and are in Password Pending status. The email can be sent to an email address of your choosing. Activation emails can be sent to the location of your choosing. After creating a new user without a password, you will be prompted to send the Activation email. The field in this modal will be prefilled with the Alternate email by default, or the Company email if the Alternate is not populated.\u00a0Note<\/strong>: If you\u2019ve configured the default user state to \u2018active\u2019 when manually creating new users without a password, and you populate the Alternate email field, a pop-up will ask which email address you want to use to send the activation email to the new user.<\/p>\n\n\n\n To send the activation email for new users:<\/strong><\/p>\n\n\n\nActivation Email Versus Welcome Email<\/strong><\/h2>\n\n\n\n
Welcome email<\/strong>\u00a0– sent to users that have passwords set by their administrators and are in Active status. The email is sent to the company email address.<\/p>\n\n\n\nSending the Activation Email for New Users<\/strong><\/h2>\n\n\n\n
\n