{"id":74842,"date":"2023-06-05T13:09:36","date_gmt":"2023-06-05T17:09:36","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=74842"},"modified":"2024-06-05T14:12:10","modified_gmt":"2024-06-05T18:12:10","slug":"troubleshoot-user-accounts-on-windows","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-user-accounts-on-windows","title":{"rendered":"Troubleshoot: User Accounts on Windows"},"content":{"rendered":"\n<p>When you create a user in 黑料海角91入口 where the username in 黑料海角91入口 matches the short username on your Windows host, the expected behavior is that 黑料海角91入口 takes over the existing account, and manages it from that point forward.<\/p>\n\n\n\n<p>With a Windows device, there are a few things to be aware of relating to usernames:<\/p>\n\n\n\n<ul>\n<li><strong>Windows Live<\/strong>: 黑料海角91入口 can only partially take over an account that is linked to Windows Live. It will be able to disable and re-enable a Windows Live account, but will be unable to modify its password. To allow 黑料海角91入口 to fully control the account, you must&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/use-microsoft-accounts-with-jumpcloud\" target=\"_blank\" rel=\"noreferrer noopener\">convert it from a Windows Live account to a standard local account<\/a>.<\/li>\n\n\n\n<li><strong>Windows PIN or Picture Passwords<\/strong>: 黑料海角91入口 can only partially take over an account that has been configured for PIN or Picture Passwords. To allow 黑料海角91入口 to fully control the account,&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/use-windows-pin-and-picture-passwords-with-jumpcloud\" target=\"_blank\" rel=\"noreferrer noopener\">you must remove PIN\/Picture Passwords from the local user before takeover<\/a>.<\/li>\n\n\n\n<li><strong>Username versus Full Name<\/strong>: As with both OS X and Linux, Windows stores two user names for each local user account: the username, which is a short name, often also called a login name, and the Full Name. The Full Name is primarily cosmetic, it&#8217;s what the user sees on the login screen, and is used as the name for their home directory. 黑料海角91入口 links the account via the username only, since it&#8217;s guaranteed to be unique on the system. Because of that, you may need to&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/naming-conventions-for-users\" target=\"_blank\" rel=\"noreferrer noopener\">list the usernames<\/a>&nbsp;of the users on your Windows systems to obtain the correct usernames.<\/li>\n\n\n\n<li><strong>Username case-sensitivity<\/strong>: In order for the 黑料海角91入口 agent to take over a Windows account, not only must the username in 黑料海角91入口 match the username on the Windows host, but it&#8217;s also case-sensitive. This means that if a username, &#8216;Jonathan&#8217;, exists on the Windows server, the 黑料海角91入口 username must also be &#8216;Jonathan&#8217;, or 黑料海角91入口 will be unable to find and control the user account.<\/li>\n\n\n\n<li><strong>Username contains a space<\/strong>: In some instances, Windows creates a local account username with a space which 黑料海角91入口 doesn&#8217;t support for take over (&#8220;john smith&#8221; for example). You&#8217;ll need to change the username on the device to align with 黑料海角91入口&#8217;s naming convention requirements. See <a href=\"https:\/\/jumpcloud.com\/support\/naming-conventions-for-users\">Naming Conventions for Users<\/a> and <a href=\"https:\/\/jumpcloud.com\/support\/change-windows-username\">Change Windows Username<\/a>. <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When you create a user in 黑料海角91入口 where the username in 黑料海角91入口 matches the short username on your Windows host, [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2852,3136,3127,2924],"support_tag":[],"coauthors":[2837,3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: User Accounts on Windows - 黑料海角91入口<\/title>\n<meta name=\"description\" content=\"Understand how username formatting, Microsoft accounts, and Windows PINs impact 黑料海角91入口&#039;s ability to take over user accounts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-user-accounts-on-windows\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: User Accounts on Windows\" \/>\n<meta property=\"og:description\" content=\"Understand how username formatting, Microsoft accounts, and Windows PINs impact 黑料海角91入口&#039;s ability to take over user accounts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-user-accounts-on-windows\" \/>\n<meta property=\"og:site_name\" content=\"黑料海角91入口\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-05T18:12:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-黑料海角91入口HelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"derekpietras, nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-user-accounts-on-windows\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-user-accounts-on-windows\",\"name\":\"Troubleshoot: User Accounts on Windows - 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