{"id":113836,"date":"2024-08-12T09:55:00","date_gmt":"2024-08-12T13:55:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=113836"},"modified":"2024-08-12T09:55:09","modified_gmt":"2024-08-12T13:55:09","slug":"troubleshoot-reactivate-the-password-manager-app","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-reactivate-the-password-manager-app","title":{"rendered":"Troubleshoot: Reactivate The Password Manager App"},"content":{"rendered":"\n<p>In certain situations, you may need to reactivate Password Manager. This may be due to a reset of your device, or because you are using a new device, or various other reasons. When this occurs, you will be guided through a reactivation process.<img decoding=\"async\" width=\"1204\" height=\"1062\" class=\"wp-image-103048\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/reactivation.png\" alt=\"first screen in the reactivation flow\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/reactivation.png 1204w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/reactivation-300x265.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/reactivation-1024x903.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/reactivation-768x677.png 768w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/><\/p>\n\n\n\n<ul>\n<li>If you still have access to another laptop with Password Manager installed, or you have Password Manager on another device like a phone, click <strong>Pair With Device<\/strong> to be guided through that workflow.<img decoding=\"async\" width=\"602\" height=\"387\" class=\"wp-image-103045\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/access-to-device.png\" alt=\"reactivation screen asking if user has access to a device paired to account\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/access-to-device.png 602w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/access-to-device-300x193.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><img decoding=\"async\" width=\"602\" height=\"506\" class=\"wp-image-103047\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/pair-with-other-device.png\" alt=\"reactivation screen telling user to get their other device ready for pairing\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/pair-with-other-device.png 602w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/pair-with-other-device-300x252.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/> <img decoding=\"async\" width=\"602\" height=\"699\" class=\"wp-image-103046\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/pair-existing-device.png\" alt=\"reactivation screen to enter code from other device or scan a qr code\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/pair-existing-device.png 602w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/pair-existing-device-258x300.png 258w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n\n\n\n<li>If you do not have another device with Password Manager installed, or prefer to not go that route, select <strong>Set Up Account<\/strong> to see options for restoring from a backup or starting afresh. <img decoding=\"async\" width=\"602\" height=\"387\" class=\"wp-image-103049\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/set-up-new-account.png\" alt=\"reactivation screen with the option to set up a new account\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/set-up-new-account.png 602w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/set-up-new-account-300x193.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<\/ul>\n\n\n\n<p>If you are having any trouble reactivating Password Manager, you can contact your IT Admin .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In certain situations, you may need to reactivate Password Manager. This may be due to a reset of your device, [&hellip;]<\/p>\n","protected":false},"author":227,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","inline_featured_image":false,"footnotes":""},"support_category":[3131,3127],"support_tag":[],"coauthors":[3198],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: Reactivate The Password Manager App - 黑料海角91入口<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot the issues when reactivating the password manager desktop app on your device.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-reactivate-the-password-manager-app\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Reactivate The Password Manager App\" \/>\n<meta property=\"og:description\" content=\"Learn how to troubleshoot the issues when reactivating the password manager desktop app on your device.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-reactivate-the-password-manager-app\" \/>\n<meta property=\"og:site_name\" content=\"黑料海角91入口\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-12T13:55:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/01\/reactivation.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"akshay.jachak@jumpcloud.com\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-reactivate-the-password-manager-app\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-reactivate-the-password-manager-app\",\"name\":\"Troubleshoot: Reactivate The Password Manager App - 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