{"id":101352,"date":"2023-11-22T14:44:40","date_gmt":"2023-11-22T19:44:40","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=101352"},"modified":"2024-02-20T16:30:26","modified_gmt":"2024-02-20T21:30:26","slug":"troubleshoot-copy-agent-logs-in-macos-recovery-mode","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-copy-agent-logs-in-macos-recovery-mode","title":{"rendered":"Troubleshoot: Copy Agent Logs in macOS Recovery Mode"},"content":{"rendered":"\n

This article outlines how to gather 黑料海角91入口 Agent logs from a macOS device in Recovery Mode. This may be required if the user is locked out of the device and only Recovery Mode is accessible.<\/p>\n\n\n\n

You’ll need an external USB storage device like a flash drive or external hard drive. Without an external drive, you won’t be able to copy the log files off of the device’s internal storage.<\/p>\n\n\n\n

To copy agent logs in macOS Recovery Mode<\/strong>:<\/p>\n\n\n\n

    \n
  1. Boot the device into Recovery Mode. See Apple’s Intro to macOS Recovery<\/a>.<\/li>\n\n\n\n
  2. Launch Disk Utility <\/strong>from the menu options and then mount the Macintosh – Data<\/strong> volume.\n
      \n
    • If the disk has FileVault enabled you’ll be prompted to unlock it.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Quit<\/strong> Disk Utility.<\/li>\n\n\n\n
    • In the top menu bar select Utilities<\/strong> > Terminal<\/strong>.<\/li>\n\n\n\n
    • Enter the following command in Terminal to display the names of all the mounted volumes: ls \/Volumes<\/code>\n
        \n
      • You can find the name of your external USB drive here. Ensure you remember the name or write it down as you’ll need this for step 8 to copy the log files off to the drive. <\/strong> <\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • To change into the directory holding the logs, type in the following into terminal: cd \/Volumes\/Macintosh\\ HD\\ -\\ Data\/private\/var\/log<\/code><\/li>\n\n\n\n
      • Then <\/strong>display all of the files under this folder by typing in the following into terminal: ls<\/code><\/li>\n\n\n\n
      • Copy the log files by entering the following command: cp jcagent.log \/Volumes\/YOURDRIVENAME<\/code><\/li>\n\n\n\n
      • Check that the file successfully copied by typing: ls \/Volumes\/YOURDRIVENAME<\/code><\/li>\n<\/ol>\n\n\n\n

        You can then review the jcagent.log for any issues or submit the jcagent.log and a description to our 黑料海角91入口 Support Team to help triage the cause of the lockout or other issues.<\/p>\n","protected":false},"excerpt":{"rendered":"

        This article outlines how to gather 黑料海角91入口 Agent logs from a macOS device in Recovery Mode. This may be required […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3161,3127],"support_tag":[3160],"coauthors":[3011],"acf":[],"yoast_head":"\nTroubleshoot: How to Copy Agent Logs in macOS Recovery Mode<\/title>\n<meta name=\"description\" content=\"Learn how to gather the 黑料海角91入口 Agent logs from Recovery Mode of a macOS device.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-copy-agent-logs-in-macos-recovery-mode\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Copy Agent Logs in macOS Recovery Mode\" \/>\n<meta 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