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Use ºÚÁϺ£½Ç91Èë¿Ú Protect for Verification Code (TOTP) MFA

ºÚÁϺ£½Ç91Èë¿Ú Protect® is available both for Push MFA and Verification Code (TOTP) MFA solutions. 

Note:

You must enroll in Push MFA and Verification Code (TOTP) MFA separately. 

Configuring Verification Code (TOTP) MFA in ºÚÁϺ£½Ç91Èë¿Ú Protect

To configure Verification Code (TOTP) MFA in ºÚÁϺ£½Ç91Èë¿Ú Protect:

  1. Navigate to the web app you want to use Verification Code (TOTP) for. Move through the process until you receive a QR code to scan.
    • If you’re configuring Verification Code (TOTP) MFA for your ºÚÁϺ£½Ç91Èë¿Ú user account, navigate to your User Portal and go to the Security page. 
  2. Download ºÚÁϺ£½Ç91Èë¿Ú Protect from the iOS App Store or the Google Play Store if you have not already done so.
  3. Open ºÚÁϺ£½Ç91Èë¿Ú Protect. If this is your first time opening the ºÚÁϺ£½Ç91Èë¿Ú Protect app, in the prompt that appears, allow the app access to the camera. This is to scan QR codes. 
  4. Tap the green plus (+) sign to add the account.
  5. Scan the QR Code.
    • If you cannot scan a QR code, tap Manual Code Entry in the ºÚÁϺ£½Ç91Èë¿Ú Protect app.
    • Enter the name of the account and the security key.
    • Tap Add Account.

The account is added to your list.

Using ºÚÁϺ£½Ç91Èë¿Ú Protect Verification Code (TOTP) MFA

After you configure Verification Code (TOTP) MFA in ºÚÁϺ£½Ç91Èë¿Ú Protect, you can use it to verify your identity when you log into the app. To use ºÚÁϺ£½Ç91Èë¿Ú Protect Verification Code (TOTP) MFA:

  1. Attempt to log into the app you want to use.
  2. When prompted for a code, open ºÚÁϺ£½Ç91Èë¿Ú Protect. Find the 6-digit verification code.
  3. Enter that code into the app before the code expires.

Note:

TOTP attempts are not unlimited. Allowed number of user attempts is set by the IT Admin; admin attempts are limited to five. If settings are selected, that will count toward password or MFA attempts.

Transitioning to ºÚÁϺ£½Ç91Èë¿Ú Protect 

If you have an existing Verification Code (TOTP) solution through a third party application such as Google Authenticator and you want to switch to ºÚÁϺ£½Ç91Èë¿Ú Protect, you can do so:

  1. Log into the ºÚÁϺ£½Ç91Èë¿Ú User Portal: 
  2. In the Security tab, click Reset TOTP.
  3. Enter the TOTP code displayed in your existing authenticator.
  4. Clear the settings.
  5. Re-enroll using the instructions described above.
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