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Troubleshoot: User Accounts on Windows

When you create a user in ºÚÁϺ£½Ç91Èë¿Ú where the username in ºÚÁϺ£½Ç91Èë¿Ú matches the short username on your Windows host, the expected behavior is that ºÚÁϺ£½Ç91Èë¿Ú takes over the existing account, and manages it from that point forward.

With a Windows device, there are a few things to be aware of relating to usernames:

  • Windows Live: ºÚÁϺ£½Ç91Èë¿Ú can only partially take over an account that is linked to Windows Live. It will be able to disable and re-enable a Windows Live account, but will be unable to modify its password. To allow ºÚÁϺ£½Ç91Èë¿Ú to fully control the account, you must convert it from a Windows Live account to a standard local account.
  • Windows PIN or Picture Passwords: ºÚÁϺ£½Ç91Èë¿Ú can only partially take over an account that has been configured for PIN or Picture Passwords. To allow ºÚÁϺ£½Ç91Èë¿Ú to fully control the account, you must remove PIN/Picture Passwords from the local user before takeover.
  • Username versus Full Name: As with both OS X and Linux, Windows stores two user names for each local user account: the username, which is a short name, often also called a login name, and the Full Name. The Full Name is primarily cosmetic, it's what the user sees on the login screen, and is used as the name for their home directory. ºÚÁϺ£½Ç91Èë¿Ú links the account via the username only, since it's guaranteed to be unique on the system. Because of that, you may need to list the usernames of the users on your Windows systems to obtain the correct usernames.
  • Username case-sensitivity: In order for the ºÚÁϺ£½Ç91Èë¿Ú agent to take over a Windows account, not only must the username in ºÚÁϺ£½Ç91Èë¿Ú match the username on the Windows host, but it's also case-sensitive. This means that if a username, 'Jonathan', exists on the Windows server, the ºÚÁϺ£½Ç91Èë¿Ú username must also be 'Jonathan', or ºÚÁϺ£½Ç91Èë¿Ú will be unable to find and control the user account.
  • Username contains a space: In some instances, Windows creates a local account username with a space which ºÚÁϺ£½Ç91Èë¿Ú doesn't support for take over ("john smith" for example). You'll need to change the username on the device to align with ºÚÁϺ£½Ç91Èë¿Ú's naming convention requirements. See Naming Conventions for Users and Change Windows Username.
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