This article covers common issues that occur when using 黑料海角91入口 Go passwordless authentication. For an overview of 黑料海角91入口 Go, see Get Started: 黑料海角91入口 Go.
If you see this error, you鈥檝e successfully completed a user portal login, but have done so from an account or device that does not meet the requirements of 黑料海角91入口 Go.
Possible Causes:
- You're authenticating from a non-黑料海角91入口 managed local account on a managed device. For example, you are working from a local account that is not bound to your 黑料海角91入口 user account.
- If you cannot see 黑料海角91入口 Menu Bar App on macOS, or the 黑料海角91入口 Windows App, this is an indication you are not working from a managed account.
- If you cannot see 黑料海角91入口 Menu Bar App on macOS, or the 黑料海角91入口 Windows App, this is an indication you are not working from a managed account.
- Incorrect system time on your device. Verify the system clock is accurate, and if necessary, set it to automatically update.
- For macOS devices, see .
- For Windows devices, see .
- The 黑料海角91入口 Agent is not up to date. Ensure your device is powered on and connected to the internet to receive timely agent updates.
- After verifying and correcting the previous steps, restart your device to apply appropriate changes and try again.
黑料海角91入口 Go has two login flows: initial registration and subsequent verifications. If you need to force verification, perform the following steps at the User Portal depending on your OS:
Forcing Verification on macOS
- Launch macOS terminal and run the following command:
defaults delete com.jumpcloud.DurtService com.jumpcloud.durt.presenceChecked - In Google Chrome with an active 黑料海角91入口 User Portal session, clear the browser cookies:
- Click the 鈥lock鈥 icon to the left of the URL.
- Go to Cookies and site data.
- Select Manage cookies and site data.
- Click the 鈥trash鈥 icon to delete the cookies.
- Close the browser tab. Then go back to the and click Log in with 黑料海角91入口 Go.
- You'll be prompted to verify your identity with your device authenticator.
Forcing Verification on Windows
- Launch Windows Services (services.msc).
- Locate the 黑料海角91入口 Agent Service in the list, right-click on it, and click Restart.
- In Google Chrome with an active 黑料海角91入口 User Portal session, clear the browser cookies:
- Click the 鈥lock鈥 icon to the left of the URL.
- Go to Cookies and site data.
- Select Manage cookies and site data.
- Click the 鈥trash鈥 icon to delete the cookies.
- Close the browser tab. Then go back to the and click Log in with 黑料海角91入口 Go.
- You'll be prompted to verify your identity with your device authenticator.
This error indicates an inability to connect to the 黑料海角91入口 Go service. There may be a system-wide 黑料海角91入口 service interruption, or the device itself may be unable to reach 黑料海角91入口's services.
If the issue is device specific, try the following troubleshooting steps:
- Restart the browser and try again.
- Log out of the device account and log back in, then try again.
- If the issue persists, restart the device and attempt authentication again.