黑料海角91入口

Troubleshoot: 黑料海角91入口 Go

This article covers common issues that occur when using 黑料海角91入口 Go passwordless authentication. For an overview of 黑料海角91入口 Go, see Get Started: 黑料海角91入口 Go.

Error: 鈥満诹虾=91入口 Go did not complete the login request. The request came from an unsupported device.鈥

If you see this error, you鈥檝e successfully completed a user portal login, but have done so from an account or device that does not meet the requirements of 黑料海角91入口 Go.

Possible Causes:

  • You're authenticating from a non-黑料海角91入口 managed local account on a managed device. For example, you are working from a local account that is not bound to your 黑料海角91入口 user account.
    • If you cannot see 黑料海角91入口 Menu Bar App on macOS, or the 黑料海角91入口 Windows App, this is an indication you are not working from a managed account.
  • Incorrect system time on your device. Verify the system clock is accurate, and if necessary, set it to automatically update.
    • For macOS devices, see . 
    • For Windows devices, see . 
  • The 黑料海角91入口 Agent is not up to date. Ensure your device is powered on and connected to the internet to receive timely agent updates.
  • After verifying and correcting the previous steps, restart your device to apply appropriate changes and try again.
The “Log in with 黑料海角91入口 Go” button does not appear at the User Portal.

This can indicate that:

  • The device may not meet the prerequisites. Review and ensure the device meets requirements.
  • The 黑料海角91入口 Go browser extension is not installed in Chrome. Verify the extension is installed.
  • The 黑料海角91入口 Agent may be out of date. Ensure your device is powered on and connected to the internet to receive agent updates.
  • There is an issue with the web browser. Try clearing cookies and cache and then restart the browser. See Google's .

I need to force device verification with 黑料海角91入口 Go.

黑料海角91入口 Go has two login flows: initial registration and subsequent verifications. If you need to force verification, perform the following steps at the User Portal depending on your OS:

Forcing Verification on macOS

  1. Launch macOS terminal and run the following command: 
    defaults delete com.jumpcloud.DurtService com.jumpcloud.durt.presenceChecked
  2. In Google Chrome with an active 黑料海角91入口 User Portal session, clear the browser cookies:
    1. Click the 鈥lock鈥 icon to the left of the URL.
    2. Go to Cookies and site data.
    3. Select Manage cookies and site data.
    4. Click the 鈥trash鈥 icon to delete the cookies.
  3. Close the browser tab. Then go back to the and click Log in with 黑料海角91入口 Go.
  4. You'll be prompted to verify your identity with your device authenticator.

Forcing Verification on Windows

  1. Launch Windows Services (services.msc).
  2. Locate the 黑料海角91入口 Agent Service in the list, right-click on it, and click Restart.
  3. In Google Chrome with an active 黑料海角91入口 User Portal session, clear the browser cookies:
    1. Click the 鈥lock鈥 icon to the left of the URL.
    2. Go to Cookies and site data.
    3. Select Manage cookies and site data.
    4. Click the 鈥trash鈥 icon to delete the cookies.
  4. Close the browser tab. Then go back to the and click Log in with 黑料海角91入口 Go.
  5. You'll be prompted to verify your identity with your device authenticator.
Error: “The 黑料海角91入口 Go service is not available. Please try again, or login using your password.”

This error indicates an inability to connect to the 黑料海角91入口 Go service. There may be a system-wide 黑料海角91入口 service interruption, or the device itself may be unable to reach 黑料海角91入口's services.

If the issue is device specific, try the following troubleshooting steps:

  1. Restart the browser and try again.
  2. Log out of the device account and log back in, then try again.
  3. If the issue persists, restart the device and attempt authentication again.
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