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The Custom SCIM Identity Management integration allows you to provision, update, and deprovision users and groups from ºÚÁϺ£½Ç91Èë¿Ú in applications that support SCIM. Leverage this integration to centralize user lifecycle management, sync user data, manage groups, and control access and authorization from the ºÚÁϺ£½Ç91Èë¿Ú Admin Portal. Create the integrations that are important for your organization if we haven't already created them for you. Learn more about Identity Management Connectors.

Unlike our pre-built Identity Management integrations, the custom integration provides you with a template for configuring a custom identity management integration from ºÚÁϺ£½Ç91Èë¿Ú to applications that supports a SCIM API key/token integration.

Prerequisites

• SCIM versions 1.1 or 2.0 support
• Uses one of the following authentication types:
  • SCIM API Key
  • Bearer Token
• Does not require any special attribute mapping or extension schemas

Important Considerations

• This integration is for provisioning, managing, and deprovisioning user identities and groups in other applications from ºÚÁϺ£½Ç91Èë¿Ú
• The custom SCIM integration option shown on the Identity Management tab for a specific application is not an indication that SCIM is supported. The option allows you to test and determine if an integration can be configured
• A test user and test group are created to test the integration. Both will be deleted if the DELETE method is supported by the service provider. If the DELETE method is not supported for users, then the test user will be deactivated and will have to be manually deleted if allowed by the service provider
  • You provide a test user account to allow validation with applications that require verified domains for users
• If you're setting up a custom SCIM identity management connector for an application that isn't already in the ºÚÁϺ£½Ç91Èë¿Ú application catalog, please note the following:
  • If the application doesn't support or require SAML SSO, create a Bookmark and add the custom integration to the bookmark
  • If the application does require a SAML SSO connection for their SCIM integrations, or SAML SSO is supported and you would like to implement it along with identity management, create a SAML 2.0 custom connector
• User uniqueness is determined through a combination of ID, email, and username
• Group syncing will only work if the Service Provider supports Group Creation, Group Updates, and Group Deletion. If a service provide only supports some of those actions, turn Off the Enable management of User Groups and Group Membership in this application option. Otherwise, the integration will fail with a group related error when you try to activate the integration
• If a service provider does not support users being members of multiple groups, group membership syncing may fail if a user is a member of more than one group associated with the custom SCIM identity management integration
• It there is already a connection between ºÚÁϺ£½Ç91Èë¿Ú and the service provider for the user, we use the ID we have stored 
• If there is not already a connection for this user, we use their email to try to sync
• If we aren't able to get the user by email, we use their username 
• When checking by email and username we assert that there’s only one (1) user, otherwise, we don’t provision the user

Attribute Considerations

• A default set of attributes are managed for users. See the Attribute Mappings section for more details
• For new integrations, sending passwords is disabled by default. Only enable this option if you are not using SSO or the service provider requires a password change and you are comfortable with your service provider's handling of your sensitive information.
• For integrations created before July 2022, sending passwords is enabled. This attribute should be checked and adjusted if this is not the desired setting
• You can include, exclude, or change the default attribute mappings
• Custom attributes and attributes not listed in the table below are not currently supported
• The externalId attribute is not sent from ºÚÁϺ£½Ç91Èë¿Ú in the SCIM v2.0 implementation. If a service provider is using the externalId attribute, the value they set is kept and respected. The externalId is an optional attribute as outlined in the SCIM Core Schema definition. 

Configuring a Custom SCIM Identity Management Connector 

From here, there are many different ways to configure; through a pre-existing configured application, manually configure through a new SAML 2.0 connector or Bookmark. You can also configure through adding a new application connector or manually.

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO Applications.

To configure through an existing application, SAML 2.0 connector or Bookmark

1. Navigate to SSO Applications > Configured Applications and select an existing configured application that doesn’t have a pre-built Identity Management integration (i.e., Abstract.) Then skip to Manually configure a Custom SCIM Identity Management Connector.

To configure through a new application integration

1. Click + Add New Application to add a new application.
2. At the bottom of the page, click Custom SAML App. 
3. Configure SAML SSO. Learn more in SSO Using Custom SAML Application Connectors.
4. Next, skip to the section Manually configure a Custom SCIM Identity Management Connector. 

To configure through a new Bookmark

1. Click + Add New Application to add a new application.
2. At the bottom of the page, click URL Bookmark.
3. Configure Bookmark, learn more about Connect Apps Using Bookmarks.
4. Next, skip to the section Manually configure a Custom SCIM Identity Management Connector. 

To configure through a new application connector

1. Click + Add New Application to add a new application, then click configure for the application that you would like to add Identity Management to.

2. Click the General Info tab and add a Display Label, Description, and replace the logo if this is a new application configuration.
3. Configure SAML SSO (Single Sign On) if the application service provider requires it to use SCIM for identity management.

To manually configure a custom SCIM Identity Management Connector

1. Click the Identity Management tab.
2. Review the text at the top of Configuration Settings section regarding how the testing is done and any potential manual cleanup that may be required.
3. Select the SCIM Version and enter the service provider Base URL and Token.
4. Click test connection.
5. A connection to the service provider is attempted.
   • You will receive one of the following notifications:
     • Identity Management integration has been successfully verified. This will trigger a GET /users request and a GET/groups request sent to verify users and groups support by the service provider.
     • There was a problem activating Identity Management. This will trigger a detailed error message to appear. The response to the GET/groups endpoint determines if groups are supported and whether the groups option or an error is shown in the Groups section.
6. If groups aren't supported by the service provider, you receive an error message.
7. If Group Management isn’t supported by the service provider, you receive a message under the Group Management section saying, Group Management is not available for this service provider. {Error message. Group test failed}.

8. If Group Management is supported by the service provider, you receive a message under the Group Management section saying, This service supports groups. Select this to manage group and group membership in [your integration].
   • Leave Enable management of User Groups and Group Membership in this application option On to manage and sync groups and group members.
   • Slide the option to Off if you only want to manage user identities and not groups or group membership.
9. Click activate. 
10. A change, update, and delete will be attempted for a test user. 
11. If groups are supported, a change, update, and delete will be attempted for a test group.
12. If all tests pass without any errors, a confirmation notification will slide out from the right side of the window and there will be a Deactivate IdM Connection in the left panel under the Identity Management section.
13. If one or more errors occur:
    • The error responses will be shown above the test and activate buttons, and the activate button will remain disabled. These errors will need to be reviewed and researched with the application service provider.

14. The Attribute Mapping section will appear above the test and activate buttons. This section allows you to map or exclude a subset of the SCIM core attributes if any of the errors are related to SCIM core attributes.
15. Once all errors have been addressed, click activate. 
16. If all tests pass without any errors, a confirmation notification will slide out from the right side of the window and there will be a Deactivate IdM Connection in the left panel under the Identity Management section.
17. Your service provider should work with you to provide remediation options you can take to address the errors. 
18. If there are custom attributes and schema extensions, the integration might not be possible with a custom integration. You can submit a feature request to have a pre-built connector created, if this is the case. From the top navigation bar of the Admin Portal, select Support > submit an idea.

Attribute Mappings

The following table lists attributes that ºÚÁϺ£½Ç91Èë¿Ú sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about ºÚÁϺ£½Ç91Èë¿Ú Properties and how they work with system users in our . 

Group Management Considerations

Enabling Group Management

You must select the Enable management of User Groups and Group Membership in this application option to manage groups and group membership in the application from ºÚÁϺ£½Ç91Èë¿Ú.

Group Provisioning and Syncing 

• Empty groups are not created
• ºÚÁϺ£½Ç91Èë¿Ú takes over management of existing groups in the application when the user group name in ºÚÁϺ£½Ç91Èë¿Ú matches the name of the group in the application
• All user groups associated with the application in ºÚÁϺ£½Ç91Èë¿Ú are synced. Syncing occurs whenever there is a membership or group change event
• Group renaming is supported
• If a user group is disassociated from the application in ºÚÁϺ£½Ç91Èë¿Ú, syncing immediately stops and the group is left as-is in the application. All members of that user group are deactivated in the application unless they are associated with another active application group that is managed from ºÚÁϺ£½Ç91Èë¿Ú

Group Deletion

• Managed groups deleted in ºÚÁϺ£½Ç91Èë¿Ú are deleted in the application
• All members of the deleted group are deactivated in the application, unless they are associated with another active application group that is managed from ºÚÁϺ£½Ç91Èë¿Ú

Disabling Group Management

• You can disable group and group membership management by unchecking the Enable management of User Groups and Group Membership in this applicationÌý´Ç±è³Ù¾±´Ç²Ô
• The managed groups and group membership are left as-is in the application
• ºÚÁϺ£½Ç91Èë¿Ú stops sending group membership information for the user, but the user’s identity will continue to be managed from ºÚÁϺ£½Ç91Èë¿Ú

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in ºÚÁϺ£½Ç91Èë¿Ú.

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application and click to open its configuration panel. 
4. Select the Identity Management tab.
5. Click manual import.
6. Select the users you want to create in ºÚÁϺ£½Ç91Èë¿Ú from the application from the list of users that appear. Users in the list have two import statuses:
   • ±·±ð·ÉÌý- user has not been imported
   • ±õ³¾±è´Ç°ù³Ù±ð»åÌý- user has been imported and has an account in ºÚÁϺ£½Ç91Èë¿Ú

7. Click import.
   • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users 
   • If you have more than 100 users being imported, ºÚÁϺ£½Ç91Èë¿Ú will send you an email when your import is complete

8. You can now connect and grant users access to all their ºÚÁϺ£½Ç91Èë¿Ú resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

SCIM Directory Insights Events

The following Directory Insights (DI) events provide visibility into failures and detailed information about the user and group data being added or updated from HR or other external solutions to ºÚÁϺ£½Ç91Èë¿Ú.

SCIM DI Group Events

Editing a Custom SCIM Identity Management Connector

1. Open the application with the Custom SCIM Identity Management connector you want to edit.
2. Click the Identity Management tab.
3. Click into any of the fields
4. Make your desired changes. 
5. If you want to cancel your changes, click the revert settings link. 
6. Click update. 
7. If you did not update the token, you will be prompted to enter your token again and click continue
8. A change, update, and delete will be attempted for a test user. 
9. If all tests pass without any errors, a confirmation notification will slide out from the right side of the window and there will be a Deactivate IdM Connection in the left panel under the Identity Management section.
10. If one or more errors occur:
    • The error responses will be shown above the test and activate buttons, and the activate button will remain disabled. These errors will need to be reviewed and researched with the application service provider.

11. The Attribute Mapping section will appear above the test and activate buttons. This section allows you to map or exclude a subset of the SCIM core attributes if any of the errors are related to SCIM core attributes.
    • Your service provider should work with you to provide remediation options you can take to address the errors. 
    • If there are custom attributes and schema extensions, the integration might not be possible with a custom integration. You can submit a feature request to have a pre-built connector created, if this is the case. From the top navigation bar of the Admin Portal, select Support > submit an idea.
12. Once all errors have been addressed, click update
13. There will be a Deactivate IdM Connection in the left panel under the Identity Management section.

Removing the IdM Integration

To deactivate the IdM Integration

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
5. Click confirm. 
6. If successful, you will receive a confirmation message.
7. You can now delete the application.

To delete the application

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.