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Use ºÚÁϺ£½Ç91Èë¿Ú SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials.

Read this article to learn how to integrate with Pendo. 

Prerequisites

• A ºÚÁϺ£½Ç91Èë¿Ú administrator account
• ºÚÁϺ£½Ç91Èë¿Ú SSO Package or higher or SSO à la carte option
• SAML SSO Access for your Pendo subscription

Creating a new ºÚÁϺ£½Ç91Èë¿Ú Application Integration

1. Log in to the .
2. Go to USER AUTHENTICATION &²µ³Ù;ÌýSSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.

7. Optionally, expand Advanced Settings to specify a value for the SSO IdP URL. If no value is entered, it will default to https://sso.jumpcloud.com/saml2/<applicationname>.

8. Click Save Application.
9. If successful, click:
   • Configure Application and go to the next section
   • Close to configure your new application at a later time

Configuring the SSO Integration

To configure ºÚÁϺ£½Ç91Èë¿Ú

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. Add or change any desired user attributes.
4. Click save.

Copy the metadata URL

1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Select the SSO tab and click Copy Metadata URL.
3. The URL will be copied to your clipboard.

To configure Pendo

1. Ensure that you have SAML SSO Access for your subscription. Contact your Pendo Representative if you need to confirm or add SAML SSO to your contract.
2. Send the Metadata URL and all user ID email domains that will use SSO for your subscription to . Pendo Support then sends you your DNS verification record for you to add to your domain.
3. Add the DNS verification record (proof of control) to your domain. This is required before you can progress with the SAML configuration.
4. Notify  when the DNS verification record is updated. Pendo Support then prepares your subscription for SAML and emails you the Pendo SP metadata, which includes your ACS URL, Issuer (entity ID), Default Relay State, and Login URLs.
5. Upload the metadata or manually add the ACS URL and Issuer ID to ºÚÁϺ£½Ç91Èë¿Ú.
6. Notify when the ACS URL and Issuer ID are updated in ºÚÁϺ£½Ç91Èë¿Ú. Pendo finishes the configuration and activates SSO.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to ºÚÁϺ£½Ç91Èë¿Ú, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

IdP-initiated user workflow

• Access the
• Go to Applications and click an application tile to launch it
• ºÚÁϺ£½Ç91Èë¿Ú asserts the user's identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

• Go to the SP application login - generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

• Login redirects the user to ºÚÁϺ£½Ç91Èë¿Ú where the user enters their ºÚÁϺ£½Ç91Èë¿Ú credentials
• After the user is logged in successfully, they are redirected back to the SP and automatically logged in

Removing the SSO Integration

To deactivate the SSO Integration

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the .
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.