Editor’s note: this article was originally posted on the by Hannah Popham, Senior Content Marketing Manager. Personio is an all-in-one HR software that upgrades your people operations for now and the future. Personio and 黑料海角91入口 have partnered on an integration that links their HRIS platform to the 黑料海角91入口 Directory Platform to improve identity management workflows between HR and IT.
As employees continue to be in the era of remote and hybrid work, our age-old method of simply growing our culture in-office doesn鈥檛 cut it any longer.
HR and IT professionals alike need to make a conscientious effort to build on their employee experience using fit-for-purpose technology. We need to create a company culture that any employee can simply log in and connect with, from anywhere in the world.
Here鈥檚 how to start building excellent employee experience with the technology your employees have at their fingertips.
1. Build Layered Onboarding
Employee experience begins before day one and long . Not only should hardware and software be ready to go before employees begin, their application access needs to be too.
To ensure this happens, implement a clear system whereby HR can inform IT of exactly the tech stack they will need access to, with plenty of time to organise it ahead of their first day.
Once this is in place, never assume that every employee knows the exact ins and outs of the tools your organisation uses. For this, provide three layers:
- Provide training in their first few days on organisation-wide tools
- Build easy-to-follow how-to guides to get them up to speed
- Assign one of their team to onboard them on team-specific tools
As you peel back each layer, you can ensure employees go deeper and deeper into their work. This ensures that your onboarding doesn鈥檛 overwhelm, because it happens in distinct, understandable and user-friendly phases.
2. Provide Continuous Training Opportunities
Making the most of the tools your organisation uses isn鈥檛 just a one-and-done exercise 鈥� your employees should stay up to speed on recent product updates. Ideally there should be a 鈥榯ool owner鈥� for each to communicate these.
Consider providing drop-in training on best practices at least once a year on organisation-wide tools so people are enabled to be as efficient as possible using them.
If you鈥檙e not sure where to start, ask employees (anonymously or otherwise) on where technology is holding them back. You can ask specifically about:
- What鈥檚 preventing them from feeling connected to their colleagues
- What鈥檚 slowing down their productivity (e.g. is there too much 鈥榥oise鈥� on one of your messaging apps?)
- Which tools they鈥檇 like to learn more about to grow in their roles
3. Enable Employees to Use Self-Service
, we found two pretty illuminating insights. Firstly, HR professionals are spending an average of 3.5 hours a week on employee enquiries alone. However, 84% of employees are waiting longer than a day for a response from HR.
Simply put, what we are doing is not working 鈥� HR professionals don鈥檛 have enough resources and it鈥檚 frustrating employees. So, what is the answer? In our experience, put the power in their hands.
Provide employees with clear information about their remaining annual leave, enable them to download payslips, check benefits, update personal details and more. This will dramatically reduce the amount of requests HR have to deal with and the associated delays for employees.
4. Use Technology to Build Careers
Want to improve employee experience? Plan clear career paths. said recently, performance management is 鈥渢he most important process in a company鈥�.
Without it, there is no clear feedback, your employees won鈥檛 know what is expected from them, how performance is measured or what they need to achieve in order to move to the next level.
Ultimately, having no standardised performance management is a recipe for disengaged employees and poor employee experience. enables you to automatically kickstart review cycles, gather meaningful feedback, standardise how performance is measured and set up bonuses attached to specific goals for bigger, better results for your organisation.
5. Improve Internal Communication
Along with better development opportunities (24%), employees asked about their top priorities for better employee experience in our HR study said better work-life balance (29%) and internal communication (27%). And both of those can be achieved by reassessing how and when your internal communication falters.
While technology can be a brilliant way of connecting for your employees, you should strive to avoid making it a source of stress. Especially if your employees live in different time zones, set clear expectations around scheduling messages or meetings outside of work hours. Similarly, use meeting recording equipment and share important updates on messaging apps or email to ensure people are always able to catch up asynchronously.
6. Use Automation to Simplify Work
Finally, grow employee experience by eliminating delays from your employees鈥� daily work. For example, integrate your HR system with so that access to systems is automatically and securely provided or revoked whenever an employee onboards or offboards. And for employees, logging in doesn鈥檛 mean remembering a password they may not have used in months.
And when it comes to HR, see where you could add to accelerate key HR processes such as:
- Converting candidate profiles into employee files
- Organising everything needed for onboarding
- Marking employees absent in calendars and messaging apps
- Creating detailed HR reports on key metrics
These are just the start of the wonderful possibilities that technology holds for great employee experience. As , employee experience requires HR and IT to be more aligned than ever: 鈥淲ith true collaboration, they can propel the entire workforce forward through digital transformation, ensuring that critical business processes are optimised for data visibility and operational efficiency.鈥�
Looking for an even smarter way to connect your IT and HR processes? Check out our , the comprehensive open directory platform for identity, access and device management that provides a full view of your environment from a single pane of glass.
